About us
Our Mission & Vision
- Mission: To provide U.S. cyclists with CPSC-compliant, high-quality cycling gear at accessible prices, prioritizing safety, durability and comfort. We believe every cyclist deserves reliable protection and accurate gear, and we strive to make safety a top priority for all recreational cycling activities.
- Vision: To become the most trusted bicycle gear brand in the U.S. recreational cycling market, recognized for our commitment to safety, compliance and customer service. We aim to promote recreational cycling safety across the U.S. through high-quality products and educational resources.
Product Advantages
Our core product lines (helmet, protective gear, odometer) are designed and tested to meet U.S. safety standards and recreational cyclists’ needs, with key advantages:
- Helmets: Lightweight, aerodynamic design with multi-impact protection; breathable padding for comfort; adjustable fit system for a custom fit; intact reflective tape for nighttime visibility; available in kids, teen and adult sizes, with a variety of colors and styles.
- Protective Gear: Durable, shock-absorbent padding (elbow, knee, wrist) with breathable, stretchable fabric; anti-slip gloves with palm protection; all gear is machine-washable (except padding) and designed for long-term wear; available in kids and adult sizes.
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Bicycle Odometers: Wireless, easy-install design with ±1% accuracy; multi-function display (speed, distance, time, calories); water-resistant construction; long battery life (12 months); compatible with all recreational bike types; backlit screen for nighttime use.
All our products undergo third-party CPSC safety testing and have compliance certificates; we never compromise on safety for price or style.
Quality Assurance & Compliance
Safety and compliance are our top priorities; every product passes a strict 6-step quality check before shipping to ensure it meets U.S. CPSC and FTC standards:
- Material Inspection: Verify all materials (helmet shell, protective gear fabric, odometer components) meet safety and environmental standards; no harmful chemicals, lead or toxic materials (per Prop 65).
- Compliance Testing: Third-party testing for CPSC safety standards (impact resistance, penetration protection for helmets; shock absorption for protective gear; electronic safety for odometers).
- Craftsmanship Check: Inspect stitching, assembly and fit for all products; ensure no manufacturing defects (e.g., cracks, loose straps, faulty sensors).
- Safety Label Verification: Ensure all safety labels, reflective tape and compliance marks are intact, legible and in the correct position (per NHTSA/CPSC regulations).
- Packaging Inspection: Verify specialized packaging (shock-absorbent for helmets, anti-static for odometers) to prevent damage during transit; ensure all accessories, user manuals and compliance documents are included.
- Final Function Test: Test odometer sensors and display; check helmet fit system and strap strength; inspect protective gear padding and stitching for durability.
Customer Service & Social Responsibility
- U.S.-Based Customer Service: Our customer service team is located in Austin, Texas, and available 7 days a week (9 AM-8 PM CST) to answer your questions, resolve issues and process returns/exchanges. We offer multiple contact channels (phone, email, live chat) for your convenience.
- Cycling Safety Education: We provide free cycling safety resources (guides, videos) on our website to promote recreational cycling safety; we partner with local U.S. cycling organizations to host safety workshops for kids and adults.
- Sustainability: We use recyclable packaging for all products; we source materials from eco-friendly suppliers; we donate 5% of our annual profits to U.S. bicycle safety and accessibility organizations (e.g., Safe Routes to School).
- Fair Labor: We partner with manufacturing facilities that adhere to U.S. fair labor standards; all workers receive fair wages and safe working conditions, with regular audits to ensure compliance.